Got questions? Please call us at: 877.784.2111 or email

Premier Van Lines International has been accredited with the Better Business Bureau since 2011 and we are very proud of our A+ rating.


Frequently Asked Questions (FAQS)

How do I get a survey?

As a courtesy, we offer free in surveys initially by phone and then in person. Typically, the survey will take about 30 to 45 minutes to complete. The surveyor will be able to provide an estimated cubic feet and weight. Once the survey is complete, we will send you the results for your move. In addition, we will provide a quote based on the results; however, this does not mean that this is how much you will be invoiced. If the survey is more than what you anticipated, you have the option of downsizing to reduce the overall cost or just take the entire lot.

Do you include packing of my boxes?

In our full service prices, we include all the services needed to relocate you to Alaska. This includes packing of all boxes, loading of the containers, shipping to Alaska, delivery inside your residence, set up of all items that we disassemble and unpacking of boxes as requested.
Do I need to pay a deposit?

No, Premier Van Lines International will not ask for a deposit before the moving date. In fact, you should be wary of any moving company asking for a deposit before any move begins. It can sometimes be hard to get back your money from other moving companies if something goes wrong or the move is cancelled later. Should you need to cancel, change your move date, or postpone, simply let us know at least a couple of days in advanced so that we can notify the movers and not come to your home unnecessarily.
When do I pay for my move?

You can send the payment after we invoice you for the shipment. This invoice will typically be sent via email with attachments about a couple of days after you get picked up. You can pay by personal check or a credit card; however, there is a 3% convenience fee if you pay by credit card. You can bypass that fee by paying with a check. Lastly, shipments over waters are considered international shipments. Therefore, we require payment within one week of the date of invoice. Please no cash on delivery (COD).
How long does it take to get my things to Alaska?

It depends on what state (or country) you are moving from and to. For moves to Hawaii, Alaska, and Puerto Rico, the typical transit time is 4-7 weeks. If you are in California and are moving to Hawaii, the transit time may only be 2-4 weeks total. However, if you are in Florida and are moving to Alaska, the transit time may be 5-7 weeks, due to the long distance of trucking the shipment. For Australia, the transit times are generally 8-15 weeks total.
Do you deliver my things into my residence?

Our full service pricing includes delivery into your residence. Our base price includes delivery to the ground floor entrance. Once inside the residence there is no extra charge for second floors or basements (except for pianos). If you move into a residence or apartment where there are more than 7 steps outside the residence, elevator or excess distance over 75 feet , there may be an extra charge. Our international Move Coordinator can explain this to you. Caution: We see that many of the internet movers do not include delivery into your residence.

If I choose the do-it-yourself option and when I arrive in Alaska, can I change my mind and pay to have my things delivered to my residence?

Sure thing. Just let us know that you would like delivery services and we can quote you accordingly and set it up.
Can my car be shipped in the same container with my household goods?

Yes and No. If you choose to put your vehicle into a container with your household goods the ocean carriers, different carries have different rules. Some ocean lines will allow cars if they are loaded at the port but not at an inland point. Some will allow cars but have an additional fee. Also, US Customs have very specific rules that must be followed before a vehicle is exported. Not following US Customs rules have severe penalties including fines and even jail time. Do not attempt to load your vehicle without our knowledge. You will be penalized for this.

Caution: Please do not attempt to load your vehicle without our knowledge. You will need to anticipate additional costs including fees and penalties.
Can you provide storage of my belongings?

Storage cost is usually $60.00 per every 1,000 lbs of household goods. Please anticipate a $60.00 initial warehouse handling fee for the first month. If your shipment has been crated in lift vans, it will remain in their respective crates until final delivery. Household goods in steel containers will require unloading into the warehouse. Please anticipate additional unloading and reloading fees if you require storage. Final delivery to residence is included in the quote so as long as you store your shipment into our agent's warehouse. You would pay directly do the agent for storage fees and if applicable, fees for unloading into the warehouse and reloading the household goods onto the truck.
Can the weather affect what I am shipping?

This is a good question. Wood furniture is very porous. If you are moving from a dry climate such as Arizona, Utah, Nevada and similar climates, your furniture is probably absent of moisture. Once your furniture arrives to a more humid country it will absorb moisture due to the humidity in your new location. It may cause some of your furniture to expand causing it to warp or crack. The same holds true if you are moving from a humid climate to a dry climate. Your furniture will now dry out and cause cracks and warping to occur. This is something that insurance will not cover due to the inherent nature of this problem.
What about guns and ammunition?

No ammunition or explosives can be shipped under any circumstances. Unloaded firearms can be shipped but must be declared at all times. Our Thru-Van service goes through Canada and we are not permitted to bring firearms through Canada unless we make them available for customs inspection. We are required to verify all firearms and their make, model and serial number.

We will provide a form authorized by the Bureau of Alcohol, Tobacco and Firearms to document receipt and delivery of all firearms. Not following proper procedures regarding firearms can subject you to criminal prosecution.

For a custom quote and get your questions answered, do call us at 877.784.2111 or shoot an email to Neena at and obtain all the information you need to streamline your move as smoothly as possible. Additionallly, you can text your quote request at 619.465.0518 as we respond to phone calls, emails and texts either that day or the very next day.

*** Premier Van Lines International is a member of the American Trucking Associations (ATA) - ATA is the largest and most comprehensive national trade association for the trucking industry.


*** Premier Van Lines International is reinstating our Pro-Mover Designation. "The ProMover is a certification program that gives consumers an easy way to separate reputable, professional movers from “rogue operators.” The ProMover certification takes the worry and the hassle out of moving by helping consumers identify professional movers who have agreed to abide by high standards and by providing information and assistance with everything from finding a mover, to getting an estimate and packing tips, to understanding valuation and insurance."


*** Premier Van Lines International is also member of the California Moving and Storage Association (CMSA). This is an association representing licensed and insured movers operating in California who abide by CMSA's code of ethics.

Premier Van Lines International, San Diego Office
Neena Dee, CEO
PO BOX 974
Spring Valley, Ca 91976
Toll Free: 877.784.2111
Office or Text: 619.465.0518

Premier Van Lines International, Corporate Office
Richard Jensen, CFO and Move Coordinator
Office/Text: 619.465.0518
Fax: 619.460.6489

Premier Van Lines International is licensed, bonded & insured. 
  FMC #: 024223 
US DOT #: 3662762 
MC #: 01266993 
FF (Freight Forwarder) #: 049742 
CA Corporation #: C3849674 
NVOCC (Non-Vessel Ocean Common Carrier) #: 019297NF 
Domestic: Gray Casualty & Surety Company Surety/Trust #: GSC0602872 
International: Hudson Insurance Company Bond #: SC400130